If the app cannot open or upgrade its local storage, it may show a recovery screen with options to export the files, retry, or start a new library. This is intended to allow recovery without silently discarding old data.

When earlier copies have been preserved after a recovery or upgrade, Settings → Support offers Export a previous library.

Step by step

  1. Read the error and export the library files to keep a copy.
  2. Try again when you are ready.
  3. If the problem continues, describe it to support and keep the copy safe.
  4. Only choose to start fresh after understanding the confirmation. This changes which local library is in use.